Terms and conditions of use

Please read carefully before your trip.

Last modified: November 13, 2020

01. Termination of the travel contract

Upon agreement of the trip itinerary and costs, the client will be asked for an advance payment for the tour. Upon receipt of this payment, Japan Travel will send a written confirmation by fax or email. This confirmation will serve as a legally binding contract for the services requested as per the agreed tour itinerary and details (unavoidable changes bear) once payment of the tour balance has been received (see section 2).

If the applicant registers for several travelers, he will be responsible for all of his contractual obligations as if it were his own. With the conclusion of the contract, if the client agrees to the storage of his / her personal data for use by Japan Tours to facilitate the visit and only its itinerary. Your personal information will not be sold or misused for any commercial benefit.

To confirm the agreed travel contract, a pre-payment of 30% per person must be paid for all trips. The remaining balance must be paid no later than 90 days prior to departure for all Japan tour trips.

If the client concludes his travel plans with Japan Tours less than 90 days before departure for a tour in Japan, the tour must be paid in full immediately.

If a customer is unable to pay his / her tour in full before the agreed final payment dates (90 days prior to departure for trips in Japan), the customer risks losing his / her tour. Likewise, by not making full payment before the due date, the client will lose his / her deposits for all travelers included in the reservation.

If the tour price has not been paid in full prior to the start of the arranged trip, Japan Travel will be released from its service obligations and may require the client to pay the appropriate waiver expenses.

02. Payment

To confirm the agreed travel contract, a pre-payment of 30% per person must be paid for all trips. The remaining balance must be paid no later than 90 days prior to departure for all tour trips on the Japan Tours.

If the client concludes his travel plans with Japan Tours less than 90 days before departure for a tour in Japan, the tour must be paid in full immediately.

If a client is unable to pay his / her tour in full before the agreed final payment dates (90 days prior to departure for trips to Japan) the client risks losing their tour. Likewise, by not making the full payment before the due date, the client will lose their deposits for all travelers included in the reservation.

If the tour price has not been paid in full prior to the start of the arranged trip, Japan Travel will be released from its service obligations and may require the client to pay the appropriate waiver expenses.

 

03. Japan Tours performance results

The scope of services is detailed according to our descriptions, illustrations and quotes as presented on the Japan Travel website and in its agreed contractual terms (see section 1).

Japan Tours reserves the right to modify the tour information (by email or detailed on the website) before confirming the trip with the client through a written contractual agreement according to section 1. However, .Travel reserves the right to modify the tour only as a result of legitimate and unforeseeable circumstances.

Such circumstances include; Modifications or deviations of the travel descriptions during the tour due to road conditions, severe weather and official arbitrariness among others; The travel process stated in the travel description cannot be guaranteed, although in all circumstances Japan Tours will only make changes to the tour with the consideration of the best interests of the client. The agreed travel descriptions only represent the planned travel process, without guaranteeing the details of the exact sequence of operation. Japan Tours will not be liable when circumstances occur beyond the control of Japan Tours or its suppliers.

If clients request special arrangements before or during the tour, p. Modification of the tour due to severe weather, once agreed, a written contract must be signed by both parties.

 

04. Cost modifications

— 1. Performance and price adjustments

Modifications and / or deviations of the itinerary or program due to unforeseen and / or exceptional circumstances beyond the control of Japan Tours, all additional costs incurred will be charged to the client.

Japan Tours is not responsible for changes in transportation costs, airport taxes, park tickets or the like that are subject to variation and are beyond the control of Japan Tours. We will endeavor to inform passengers of any changes as soon as possible.

Japan Tours has the right to increase the price of the trip after the conclusion of the travel contract as a result of increased transport costs or charges for certain benefits, port or airport taxes or modification of exchange rates that may affect the final costs; Any change can occur up to 4 months before the agreed departure date. If so, the client will be informed immediately, but no later than 21 days before departure. Subsequent price increases are not admissible.

— 2. Additional costs

All additional charges that arise due to the modification of the itinerary caused by the client will be debited to the client for immediate payment. The mentioned charges include; Late arrival of the client to the airport or port resulting in lack of boarding, late arrival to trekking excursions, premature departure from the country for any reason (health, personal, legal, etc.), illness or accident incurred during the trip Evacuation, hospitalization, hotel stay for a companion or companion).

If Japan Tours needs to advance money to attend an acute emergency, then the stated amount must be returned to Japan Tours immediately after the completion of the trip.

 

05. Waiver and notice by the tour operator

— 1. Cancel before the start of the trip

Japan Tours can withdraw the travel offer up to 14 days before the start date of the trip if the number of participants required for the tour is not met, but only if the travel description for the corresponding tour refers to a minimum number of participants.

The statement that the minimum number of participants has not been reached and that the trip has been canceled must reach the client no later than 14 days before the trip start date. The customer will receive an immediate refund for any payment previously made, but is not entitled to any additional compensation or claim.

— 2. Cancel after the start of the trip

Japan Tours may withdraw its services after the travel start date if the client is deemed to be in any way disrupting the trip or causing distress to other group members, staff or providers. This also applies if the client does not meet the specific requirements for the tour in question (physical and / or mental health, general abilities, technical skills, where applicable).

If Japan Tours cancels the trip, the costs incurred up to that date, including advance payments for the services contracted for the tour, will not be refundable. The client will only be entitled to refunds as decided by Japan Tours in consideration of the travel expenses incurred.

After the itinerary and costs agreement, the client will be asked for a prepayment for the tour. Upon receipt of this payment, Japan Travel will send confirmation in writing, by fax or email. This confirmation will serve as a legally binding contract for the services requested according to the agreed travel itinerary and details (unavoidable changes) once the balance tour payment has been received (see section 2).

If the applicant registers for multiple travelers, he is responsible for all his contractual obligations as if they were his own. With the conclusion of the contract, the client accepts the storage of their personal data for use by Trip to Japan to facilitate the journey and their itinerary only. Your personal information will not be sold or misused for any commercial gain.

 

06. Customer resignation

The client can withdraw from the contract at any time before starting the tour however this must be done in writing.

Refunds can only be made under the following cancellation guidelines, as pre-tour costs will be incurred and cannot be recovered by Japan Tours.

Therefore, the following cancellation fees will be charged for canceled trips:

90 days or more before the trip start date – pre-paid
89 to 60 days before the trip start date – 30% of the total amount
59 to 30 days before the start date of the trip – 50% of the total amount
29 days prior to departure date – 100% of the total amount

After the itinerary and costs agreement, the client will be asked for a prepayment for the tour. Upon receipt of this payment, Japan Travel will send confirmation in writing, by fax or email. This confirmation will serve as a legally binding contract for the services requested according to the agreed travel itinerary and details (unavoidable changes) once the balance tour payment has been received (see section 2).

If the applicant registers for multiple travelers, he is responsible for all his contractual obligations as if they were his own. With the conclusion of the contract, the client accepts the storage of their personal data for use by Trip to Japan to facilitate the journey and their itinerary only. Your personal information will not be sold or misused for any commercial gain.

 

07. Adhesion

If travel services are not carried out in accordance with the contractual agreement, the responsibility of Japan Tours depends on national laws. The client can request compensation for which Japan Tours has the right to refuse if it is considered reasonable. Japan Tours to try to rectify any situation to provide an equal quality of tour.

In the case of poor performance that occurs again the client is obliged to immediately complain to the agency or its representative, usually the guide, indicating the problems experienced. If the client does not raise the issue with the agency or its representative, he / she can no later claim any contractual compensation.

Cancellation of the travel contract by the customer due to quality issues that substantially alter the tour is only permissible if Japan Tours has not made reasonable attempts to rectify any shortcomings.The customer may terminate the contract at any time before commencing the tour however, this must be done in writing.

Refunds can only be made in the following cancellation guidelines as pre-tour costs may occur and cannot be recovered by Japan Travel.

Therefore, the following cancellation fees will be charged for canceled trips:

90 days or more before traveling start date – pre-paid
89 to 60 days before the trip start date – 30% of the total amount of
59 to 30 days before the trip start date – 50% of the total amount of
29 days prior to departure date – 100% of the total amount

Upon agreement of the trip itinerary and costs, the client will be asked for an advance payment for the tour. Upon receipt of this payment, Japan Travel will send a written, fax, or email confirmation. This confirmation will serve as a legally binding contract for the services requested as per the agreed tour itinerary and details (unavoidable changes bear) once payment of the tour balance has been received (see section 2).

If the applicant registers for several travelers, he is responsible for all of his contractual obligations as if his own. With the conclusion of the contract, the client agrees to the storage of his / her personal data for use by Japan Tours to facilitate the visit and only its itinerary. Your personal information will not be sold or misused for any commercial benefit.

08. login with requirements

If the client wishes to file a claim against Japan Tours for compensation for breach of contractual obligations, the client must announce his intentions to Japan Tours within one month from the end of the tour agreed in the contract. Service providers, tour guides or other local agencies are not authorized to receive complaints.

Claims that are raised for the illegal actions of Japan Tours must be filed within 3 years of the termination of the travel contract under international law. The place of jurisdiction for any claim is Panama City, Panama.

09. Limitation of liability

The contractual liability of Japan Tours for personal injury is limited to a maximum value of the price of the trip, in the event of negligence on behalf of Japan Tours.

Compensation requested for damage to persons or property due to negligence on the part of service providers must be directed to the service provider and is not the responsibility of Japan Tours.

It should be noted that for mountaineering, trekking and expeditions there is a greater risk of accidents due to the nature of these adventure sports (for example, avalanches, rock falls, column falls, water travel, river crossings, etc. ).

These risks are always present and cannot be reduced or even excluded by the most prudent and cautious care of the assigned tour guides / guides. Therefore, participation in adventure activities such as mountaineering, trekking, horseback riding, rafting, mountain bike rides and general expeditions or trips that involve even minimal elements of danger, are always at the clients own risk and responsibility.

 

10. Postponement of Contract with unusual circumstances

If the trip is substantially difficult or dangerous and incorporates the risk of any nature arising from circumstances (for example, war, strike, riots, epidemic diseases, sovereign settlement, among others), then the client and Trip to Japan can withdraw from him or cancel the travel contract.

In the case of emergency procedures for unforeseen circumstances, the client is responsible for the full extent of the expenses incurred (for example, hospitalization, accommodation and additional food) with the exception of emergency transportation to which Japan Tours will contribute up to 50% of the total cost. Any other demands are excluded.

 

11. Entrance and health regulations

The traveler is responsible for complying with the entry and health regulations, passport, customs requirements, visas, and exchange import regulations at themselves and at their own costs. All the inconveniences and expenses that derive from the indifference to these regulations are responsible to the client, even if the regulation changes have been modified after making the reservation. If possible, Japan Travel will inform customers of important changes to the general regulations as described in the travel descriptions of the tours before the start of the tour.

 

12. Individual contractual regulations

The invalidity of the individual regulations within the travel contract does not stipulate the nullity of the entire travel contract.